Your Questions Answered
Here you will find some of the most frequently asked questions. If your query isn't answered below, you may contact us at the contact us section of our website.
Driving School Supplies and Driver Education Supplies, mainly operates as an online store through this website, should you wish to contact us, please telephone to ensure that there is someone may deal with your particular query.
What are your opening times
We operate an online store however we operate normal business hours - Monday to Friday - with the exception of public and Bank Holidays, however you can place an order 24/7. If you need to follow up on the progress of an order you may telephone international (0035318622278) or national (01) 8622278
I am not an ADI can I still buy from Driving School Supplies
Yes. whilst many of our products are purchased by ADI’s and other road safety professionals, we are happy to accept all orders from individuals. Simply purchase in the normal manner and follow instructions at the checkout, these will be processed in the usual way and delivered as per the terms and conditions of our website.
Can I be sure that I will get the most up-to-date version of the products you sell?
We endeavour to maintain the latest editions of all books however, there may be times, for example following the recent release of a new or updated product, that we have not had chance to update the product or description on our website. Should there be a significant price difference, we will contact you giving the option to cancel your order or re-order at the new price.
What Do You Charge for Shipping?
Shipping is essentially on a cost recovery basis, we charge a flat overland rate please see current shipping rates, (up to 30 kg).
Overseas orders
In the case of overseas orders e.g. U.K, Europe a flat fee is charged and based upon a
5kg shipment through our website. In the case of any excess fees paid, any balance will be returned to the buyers card, with an email notice of any refund due. However if in the event that there are additional costs we will contact you advising of any additional charges, prior to your order being shipped where you may cancel at any time and request a refund.
Courier delivery to your door:
All overland deliveries are made “DPD Couriers” generally “Next Day”. However, delivery times are out of our control and cannot be guaranteed by us, as a guide, if you have ordered “non-personalised stock” you should expect 2 to 3 days delivery, for personalised products, please allow 7 working days from order or from confirmation of acceptance of proof, if you have requested one.
Please include all of the following. 1. Full Name, 2. Full Address including area codes, 3. Daytime Contact Number. 4. Any information you feel relevant regarding your purchase.
Please note, when calculating days as delivery, remember that we and our couriers only operate on 'working days' which exclude weekends and Bank Holidays.
Can you guarantee delivery?
For all value items, we can Track & Trace your item within minutes from the time it leaves our Dublin base to the time it is signed for by you. GPS is also used at point of delivery. However, what we cannot guarantee is the day or time your delivery is made as this is out of our control. So, please order in plenty of time,
Low value orders
Small or low value overland orders goods as L or N Plates can be dispatched by An Post. Your goods will usually be delivered within 2-4 working days. Please Note: If you select this option, we cannot accept any responsibility for normal post, as this is not a recorded method of delivery. Selecting this option you accept full responsibility.
What is the turnaround time for orders?
We aim to dispatch orders received Monday to Friday on the same or the next day. Our service standard for personalised products i.e. lettered roof signs, business cards, personalised stationery etc, will normally be dispatched within 4 working days (or before) of receipt of order or confirmation of acceptance of proof if requested.
As a rule we aim to service orders for both stock and personalised items in full, within 5 working days, with the exception of company holidays. However, in such a case you will be informed of an estimated delivery date by email? If you haven't received your order within a week of ordering or accepting a proof please let us know so that we can investigate!
Do you have a shop that I can visit to view the products?
Driving School Supplies operates as an online store only and does not operate a retail outlet.
Is there any limit I can purchase a product or discount ddeal?
Unless stated otherwise, all our discount deals and promotions relate to readily available stock items. If we offer a deal on a product with limited availability we will make this very clear on our website and supply on a first come first served basis. So where there gone there gone!
Do you offer a discount policy?
We offer standard discounts on our certain product ranges ordered. However, we aim to be competitive for multi-buy options for some products. For additional quantity discounts you may telephone 01 8622278. We will happily discuss terms for personalised, large and/or regular orders.
Where can I find out more information on a product I wish to purchase?
Please see product information section on the home page of this website. Here you will find out about due care for your product, any warnings or advisement's on products such as roof signs, dual controls care for magnetic decals etc., If there is some product you would like to see included in this link, please email us and we will include it.
Can I be sure that the items I want to order are in stock?
We regularly check our website for “current stock” If we receive an order for a product that has just run out of stock, we will contact you to advise you of any likely delay or suggested replacement via email or telephone.
Are the prices on your website inclusive of VAT?
No, all prices shown on our website are exclusive of VAT. It should be noted that some products and bundle deals may contain a mix of VAT levels or none at all, i.e. education books. In such instances the rate of VAT applied to these “mixed” products or services will be apportioned accordingly.
VAT (Value Added Tax)
If you are registered for VAT in another country within the European Community, please supply vat number at time of order. For "0" rating, vat, having checked against the European VAT register, tax will not be charged to your invoice. Please supply your vat tax number in the customer note area at the checkout, after being validated you will will be refunded vai the same method you paid for the products, (please see refunds)
Can I cancel my order, what should I do?
Once an order is placed, a picking, parcelling and delivery process will commence, you should let us know as soon as you can! If you have just placed an order and immediately need to cancel or amend or cancel it we can usually accommodate your request. You may do this by a follow up email to us.
However, if we have already picked and courier labelled and is either awaiting or dispatched, we will not be able to help you until the goods have been returned to us by you, a restock administration fee will apply and recovery of administration, packing and shipping will be deducted from any refund.
Refunds
Refunds are usually batch processed at the end of each week and you should note that it may take a few days for any refund to your credit or debit card to appear in your card account. Full or partial refunds may be made less any cost incurred by us, generally packing & shipping, or personalised products, including artwork, etc,. It should also be noted that any return of goods to us, will be at the buyer’s expense.
How can I give additional Information about a purchase?
Having purchased a product or multiple products you will find a “customer additional Information box” where you may place your request (e.g. large, polo black) or lettering on a sign e.g.
Joe Blogs = (black)
Driving School = (red)
Tel 01 123 45 67 = (black).
You may also follow up with an email through the "contact us" page quoting your name, order number to give any additional information, artwork, logo or image. Any further questions may be directed to Driving School Supplies on 01 8622278 between the hours of 10am to 4pm Monday to Thursday and 10am to 3pm on Friday. We are closed Saturdays, Sundays, public and bank holidays.
Driving School Supplies and Driver Education Supplies, mainly operates as an online store through this website, should you wish to contact us, please telephone to ensure that there is someone may deal with your particular query.
What are your opening times
We operate an online store however we operate normal business hours - Monday to Friday - with the exception of public and Bank Holidays, however you can place an order 24/7. If you need to follow up on the progress of an order you may telephone international (0035318622278) or national (01) 8622278
I am not an ADI can I still buy from Driving School Supplies
Yes. whilst many of our products are purchased by ADI’s and other road safety professionals, we are happy to accept all orders from individuals. Simply purchase in the normal manner and follow instructions at the checkout, these will be processed in the usual way and delivered as per the terms and conditions of our website.
Can I be sure that I will get the most up-to-date version of the products you sell?
We endeavour to maintain the latest editions of all books however, there may be times, for example following the recent release of a new or updated product, that we have not had chance to update the product or description on our website. Should there be a significant price difference, we will contact you giving the option to cancel your order or re-order at the new price.
What Do You Charge for Shipping?
Shipping is essentially on a cost recovery basis, we charge a flat overland rate please see current shipping rates, (up to 30 kg).
Overseas orders
In the case of overseas orders e.g. U.K, Europe a flat fee is charged and based upon a
5kg shipment through our website. In the case of any excess fees paid, any balance will be returned to the buyers card, with an email notice of any refund due. However if in the event that there are additional costs we will contact you advising of any additional charges, prior to your order being shipped where you may cancel at any time and request a refund.
Courier delivery to your door:
All overland deliveries are made “DPD Couriers” generally “Next Day”. However, delivery times are out of our control and cannot be guaranteed by us, as a guide, if you have ordered “non-personalised stock” you should expect 2 to 3 days delivery, for personalised products, please allow 7 working days from order or from confirmation of acceptance of proof, if you have requested one.
Please include all of the following. 1. Full Name, 2. Full Address including area codes, 3. Daytime Contact Number. 4. Any information you feel relevant regarding your purchase.
Please note, when calculating days as delivery, remember that we and our couriers only operate on 'working days' which exclude weekends and Bank Holidays.
Can you guarantee delivery?
For all value items, we can Track & Trace your item within minutes from the time it leaves our Dublin base to the time it is signed for by you. GPS is also used at point of delivery. However, what we cannot guarantee is the day or time your delivery is made as this is out of our control. So, please order in plenty of time,
Low value orders
Small or low value overland orders goods as L or N Plates can be dispatched by An Post. Your goods will usually be delivered within 2-4 working days. Please Note: If you select this option, we cannot accept any responsibility for normal post, as this is not a recorded method of delivery. Selecting this option you accept full responsibility.
What is the turnaround time for orders?
We aim to dispatch orders received Monday to Friday on the same or the next day. Our service standard for personalised products i.e. lettered roof signs, business cards, personalised stationery etc, will normally be dispatched within 4 working days (or before) of receipt of order or confirmation of acceptance of proof if requested.
As a rule we aim to service orders for both stock and personalised items in full, within 5 working days, with the exception of company holidays. However, in such a case you will be informed of an estimated delivery date by email? If you haven't received your order within a week of ordering or accepting a proof please let us know so that we can investigate!
Do you have a shop that I can visit to view the products?
Driving School Supplies operates as an online store only and does not operate a retail outlet.
Is there any limit I can purchase a product or discount ddeal?
Unless stated otherwise, all our discount deals and promotions relate to readily available stock items. If we offer a deal on a product with limited availability we will make this very clear on our website and supply on a first come first served basis. So where there gone there gone!
Do you offer a discount policy?
We offer standard discounts on our certain product ranges ordered. However, we aim to be competitive for multi-buy options for some products. For additional quantity discounts you may telephone 01 8622278. We will happily discuss terms for personalised, large and/or regular orders.
Where can I find out more information on a product I wish to purchase?
Please see product information section on the home page of this website. Here you will find out about due care for your product, any warnings or advisement's on products such as roof signs, dual controls care for magnetic decals etc., If there is some product you would like to see included in this link, please email us and we will include it.
Can I be sure that the items I want to order are in stock?
We regularly check our website for “current stock” If we receive an order for a product that has just run out of stock, we will contact you to advise you of any likely delay or suggested replacement via email or telephone.
Are the prices on your website inclusive of VAT?
No, all prices shown on our website are exclusive of VAT. It should be noted that some products and bundle deals may contain a mix of VAT levels or none at all, i.e. education books. In such instances the rate of VAT applied to these “mixed” products or services will be apportioned accordingly.
VAT (Value Added Tax)
If you are registered for VAT in another country within the European Community, please supply vat number at time of order. For "0" rating, vat, having checked against the European VAT register, tax will not be charged to your invoice. Please supply your vat tax number in the customer note area at the checkout, after being validated you will will be refunded vai the same method you paid for the products, (please see refunds)
Can I cancel my order, what should I do?
Once an order is placed, a picking, parcelling and delivery process will commence, you should let us know as soon as you can! If you have just placed an order and immediately need to cancel or amend or cancel it we can usually accommodate your request. You may do this by a follow up email to us.
However, if we have already picked and courier labelled and is either awaiting or dispatched, we will not be able to help you until the goods have been returned to us by you, a restock administration fee will apply and recovery of administration, packing and shipping will be deducted from any refund.
Refunds
Refunds are usually batch processed at the end of each week and you should note that it may take a few days for any refund to your credit or debit card to appear in your card account. Full or partial refunds may be made less any cost incurred by us, generally packing & shipping, or personalised products, including artwork, etc,. It should also be noted that any return of goods to us, will be at the buyer’s expense.
How can I give additional Information about a purchase?
Having purchased a product or multiple products you will find a “customer additional Information box” where you may place your request (e.g. large, polo black) or lettering on a sign e.g.
Joe Blogs = (black)
Driving School = (red)
Tel 01 123 45 67 = (black).
You may also follow up with an email through the "contact us" page quoting your name, order number to give any additional information, artwork, logo or image. Any further questions may be directed to Driving School Supplies on 01 8622278 between the hours of 10am to 4pm Monday to Thursday and 10am to 3pm on Friday. We are closed Saturdays, Sundays, public and bank holidays.